Last updated on 11-06-2025 15:36:44
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Thank you for shopping with us. Please read this policy carefully before making a purchase. All purchases made through the Platform are final. STOCKATION PRIVATE LIMITED maintains a strict no-cancellation, no-refund policy for all products and services once an order has been successfully placed.
We do not entertain any requests for cancellation, return or refund under any circumstances, including but not limited to:
In the rare event that a product is received in a damaged or defective condition, or if there has been an error in fulfillment (wrong item delivered), please contact our customer service team at support@rooktook.com within 24 hours of receipt with supporting photos and order details. Such issues will be reviewed on a case-by-case basis and if approved, a replacement may be arranged at our discretion. No monetary refunds will be issued.
For any product-related concerns covered under a manufacturer warranty, we request you to reach out to the manufacturer directly.
By placing an order through our Platform, you acknowledge and agree to this policy.
For any further queries, you may contact our customer service team.
